If you encounter issues during peer-to-peer trading—such as fraud, abuse, or suspicious behavior—this page describes how to report.
This policy outlines the procedure for reporting disputes, prohibited conduct, or other concerns arising from Peer-to-Peer (P2P) transactions conducted on the BinXtrading platform. It applies to all users, buyers and sellers alike.
You can report the following issues:
Fake payment, non-delivery, impersonation
Buyer claims paid but seller didn't receive
Threatening messages, inappropriate conduct
Breaking P2P trading rules or terms
To help us investigate effectively, please provide:
Order cancelled, crypto returned to buyer
Crypto released to seller, order completed
Compensation split between parties
Warning, suspension, or ban for violator
All P2P trades are protected by our escrow system:
If you disagree with the decision, you can appeal:
Besides the in-app report system, you can also contact us:
